FAQ
You Asked, We Answered
WHICH COUNTRIES DO YOU SHIP TO?
Shipping is only available in USA
DO YOU ACCEPT RETURNS/EXCHANGES ?
Sure do! We want you and your dog to be happy.
Returns & Exchanges:
Used Items are NOT returnable.
Returns or Exchanges must be made within 10 days of receving goods.
If you need to return your item, please contact @lovebugcollars@gmail.com and further instructions will be given within 24 hours.Please explain the reason for the return and whether you want an exchange or refund.
Refunds will be issued in the original form of payment within 10 days of notification.
Shipping Costs are Non refundable and you are responsible for return shipping.
Your new product/s or refund will be processed as soon as possible
Exchanges are processed and shipped out within 3-7 business days from when we receive the product as long all items are in stock
CAN LOVEBUG ITEMS BE WASHED AND DRIED?
Yes they can be washed and dried.
-Wash in cool water using a gentle or delicate machine cycle.
-Wash separately or with like colors for best results.
-Tumble dry on a low temperature, gentle setting and remove promptly or lay flat to dry.